1. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you register on the services, express an interest in obtaining information about us or our products and services, when you participate in activities on the service. This includes names, phone numbers, email addresses, mailing addresses, contact or authentication data. We do not process sensitive information.

We only collect necessary payment data if you make a purchase for the purpose of delivering on the services of our platform. All payment data is stored by Stripe, you can find their privacy notice here: Stripe Privacy Policy

We automatically collect certain information when you visit, use, or navigate the services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information such as your IP address, browser and device characteristics, system, country, location, information about how, and when you use our services, and other technical information. This information is primarily needed to maintain the security and operation of our services, and for our internal analytics and reporting purposes.

Like many other businesses, we also collect information through cookies and similar technologies.

2. How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our services, including: to facilitate account creation and authentication and otherwise manage user accounts, to deliver and facilitate delivery of services to the user, to respond to user inquiry/offer support to other users, to send administrative information to you, to fulfill, and manage your orders, to request feedback, to send you marketing and promotional communication (you can opt out of our marketing at any time), to post testimonials, to protect our services, to evaluate and improve our services products, marketing and your experience, to identify usage trends, to determine the effectiveness of our marketing and promotional campaign, to comply with our legal rights and obligations.

3. When and With Whom Do We Share Your Personal Information?

We may need to share your personal information in the following situations: business transfers (we may share or transfer your information in connection with, or during negotiations, any merger, sale of assets, financing, or acquisition of all or a portion of our business to another company).

4. Do We Use Cookies and Other Tracking Technologies?

Yes, we may use cookies and similar tracking technologies, like Web beacons and pixels to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cyber criminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access the services within a secure environment.

7. Do We Collect Information from Minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using the services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the services. If you become aware of any data, we may have collected from children under age 18, please contact us using the information in section 12 of this privacy policy.

8. What Are Your Privacy Rights?

You have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us, using the contact details provided in the section below titled “How Can You Contact Us About This Notice?” However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section “How Can You Contact Us About This Notice?” You will be removed from the marketing list. However, we may still communicate with you – for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

If you would at any time like to review or change the information in your account or terminate your account, you can log into your account profile and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

9. Controls for Do Not Track Features?

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

10. Do United States Residents Have Specific Privacy Rights?

Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information. California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

11. Do We Make Updates to This Notice?

Yes, we will update this policy as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated or revised date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes, or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

12. How Can You Contact Us About This Notice?

If you have any questions or comments about this notice, you may email us at woven@shop-woven.com.